Frequently Asked Questions
Everything you need to know about your PLEASURES experience.
When will my order ship?
Most orders are processed and shipped within 2-4 business days. During high-volume collection launches, please allow up to 7 business days for processing.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain limited-edition collaborations may be final sale.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my PLEASURES apparel?
To preserve the quality of prints and fabrics, we recommend washing items inside out in cold water and hanging them to dry. Avoid ironing directly on graphic prints.
Can I modify or cancel my order after it is placed?
Once an order is placed, it is immediately sent to our distribution center for processing. Therefore, we are unable to guarantee any changes or cancellations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay or Klarna.